We design, build and service your waterjet cutting system in-house. That means you get service from the people who know your machine: our own engineers, original parts and remote support that keep your system running.
What we take care of
Five ways we keep your machine running.
Because we design and build our systems ourselves, we can also maintain them ourselves. From planned maintenance and original parts to remote support and training: it all comes from the same people.
Service & maintenance
Through our own logistics network you get original parts straight from us as the manufacturer, and we keep your system in condition. With advice tuned to what you cut.
Technical support with remote monitoring. In the event of a fault we log in to your machine where needed, and we keep you in the process so we reach the best solution together.
Your service comes from us. Our service technicians work with the drawings, the parts and the protocols of a system we designed and built ourselves, so they do not have to work out how it fits together. If something goes wrong, we log in to your machine remotely and assess its status straight away.
However we organise service, we set it up around one promise: on site within 72 hours, anywhere in Europe. Part of it we do with our own engineers from Assen; further afield we work with Service Partners, not only because of the distance but also because of language: you are helped by someone who speaks yours. New machines are always installed by our own Field Service Engineers, wherever the machine is. Our partners are trained by us and work exclusively with Resato-approved components and maintenance protocols. For a more complex fault they are in direct contact with us in Assen, and a Resato Field Service Engineer joins in where needed.
Our own engineers, who know your system inside out
Original parts from our own stock: ordered before 14:00, shipped the same day
Remote log-in to your machine when a fault occurs
Trained Service Partners outside our home markets, in your own language
SamedayParts normally shipped when ordered before 14.00
400+Systems worldwide
4,000barSystems up to
Planned maintenance
Planned maintenance
Maintenance you plan costs less than maintenance that happens to you.
Wear in a waterjet is not a surprise but a pattern. How hard you cut and what sits under the head determine how fast it goes. Nozzles, seals and high pressure components all have their own rhythm. By scheduling maintenance at moments that suit you, you stay ahead of a breakdown that will not.
Want to know what makes sense for your system and your running hours? Put it to us.
We design, build and maintain our systems in house. We supply and support you directly, or through our distributors, agents and service partners, often in your own language.
That keeps the line short and the knowledge close by, whether your machine runs in the Benelux or further into Europe.
How to reach us
01DirectDirect contact with the manufacturer in Assen.
02Through your partnerDistributors, agents and service partners near you.
03RemoteLogging in to your machine and assessing its status remotely.
From our own stock
Parts
Ordered before 14.00, shipped the same day.
A wear part that is not in stock costs you more downtime than the fault itself. That is why we keep high-wear parts in house, in Assen, and ship them through our own logistics network.
Wear parts and spares ordered before 14.00 are normally shipped the same day. This applies to parts from our own stock. They come from us as the manufacturer, so you know you get back exactly the part that is in there now.
Helpdesk
Look first, drive second.
You report the fault and we look with you first. The control system reports back what the machine is doing, and where needed we log in to assess its status. That is often enough to know what is wrong and which part is needed.
We keep you in the process, so we reach the best solution together. If someone has to come out, they arrive with the right part instead of on a fact finding trip. Our promise is to be with you within 72 hours.
How it works
01Assessed remotelyWe look in through the control system before anyone gets in the car.
02On site within 72 hoursOur service promise in the event of a breakdown.
03Right part in handNot a fact finding trip, but a visit that gets you running again.
Resato Academy
Training from the people who designed the system.
Our own experts provide customer training and application advice, tuned to your sector and to what you cut. That way your team gets more out of the machine you already have.
01
Product training
Working with the machine itself.
02
Software training
Working with the software that drives your system.
03
Safety training
Working safely with a system that runs up to 4,000 bar.
04
Maintenance advice
Advice on maintaining your own system. Advice, not training.
In practice
Seventeen years on, it is still running.
At Merford in Gorinchem they cut acoustic panels on an ACM waterjet that has been there since 2009. That machine still does what it did on day one. When the company wanted to grow, a second one arrived in March 2026.
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