ABOUT OUR SERVICES
Resato and the Resato partners are there to help you with advice and support at a local level. Whether you are looking for machines or parts, whether you need tools, equipment or maintenance – we are there for you. We strive to provide the best possible service by thinking, feeling and acting like you would.
Service and Maintenance
Resato and Resato-partners offer you experience, knowledge and original parts. They understand your business and offer you the products you need for safe operations: the right parts, the right tools, the right lubricants.
After our Field Service or Helpdesk has found the best solution for you, we take care of fast delivery.
- A highly efficient logistics network
- Original parts directly from the manufacturer
- Professional advice geared to your needs
HELPDESK – Professional support from our qualified customer service team will help you effectively with all machine problems and technical questions. Although our experience shows that 90% of all service requests can be handled over the phone or with our online support, we are also happy to arrange a field service visit whenever necessary.
Our service team members will:
- Provide you with technical support in the event of a machine breakdown
- Keep you continuously informed about the problem-solving process
In the RESATO ACADEMY, our experienced experts provide customer training and application advice, specifically adapted to your industry and needs.
Experts are available for:
- Product training
- Software training
- Safety training
- Maintenance consulting
RESATO has built a knowledge base that is built and shared with our community. Our community is available to all RESATO registered users.
- Process experience
- Community Expert contribution