Our guys on the customer care desk, Gert and Cor, along with our service engineers are on the frontline of customer experience. Sometime they can help a customer by fixing their problems and/or helping them improve their process. The guys enjoy their conversations with our customers and use the phone, onsite video and readouts of the machine codes to guide them.
Customers who express their appreciation really make their day 😉
Thank you Radu Gramada for making their day all the way from Romania!